Returns and Refunds

Return & Refund Policy

At Ali Arts, your satisfaction is our priority.

We take great pride in the quality of our craftsmanship and aim to deliver the best products to our valued customers. However, if you're not completely satisfied with your purchase, we’re here to help.

Return Policy

1. Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrect items.

• Return requests must be made within 7 days of receiving your order.

• Items must be unused, unwashed, and in original packaging with all tags intact.

2. Non-Returnable Items

• Custom-made or made-to-order outfits

• Sale or discounted items

• Accessories (e.g. jewelry, scarves)

• Items that have been altered or damaged after delivery

3. How to Request a Return
Please contact our customer support team via:
📧 Email: aarts7943@gmail.com
📞 Phone/WhatsApp: 03097610498

Include your order number, reason for return, and photos (if applicable). Our team will respond within 24-48 hours.

Refund Policy

1. Refund Method

• Once your return is approved and received, we will issue a refund in the form of store credit or bank transfer, depending on your preference.

2. Processing Time

• Refunds are processed within 7 working days after the returned item is received and inspected.

3. Shipping Costs

• Shipping charges are non-refundable.

• Return shipping is the customer’s responsibility unless the item received was incorrect or faulty.

Order Cancellations

• Orders can be cancelled within 12 hours of placement. After that, production may have begun and cancellation may not be possible.

Need Help?

We’re here for you!
If you have any questions about your order, returns, or refunds, feel free to reach out at:

📧aarts7943@gmail.com
📞03097610498